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Privacy Policy

1. Information We Collect

You may freely browse our website without providing any personal information. During this process, we only collect anonymous, aggregate data about pages visited to help us understand user behavior, determine which products or trips are most popular, and improve the overall user experience.

We collect personal information only when you voluntarily provide it through online forms or by contacting us directly. This includes requesting brochures, subscribing to our eNewsletter, downloading itineraries, submitting reservation requests, or reaching out with questions by email, phone, or written communication.

The personal information you may provide includes:

  • Your name
  • Email address
  • Postal address
  • Phone number
  • Information about your computer (IP address, browser type)
  • Information about your website usage (pages viewed, navigation behavior)

If you request a reservation, we may collect additional information such as:

  • Date of birth
  • Emergency contact details
  • Passport information
  • Health conditions
  • Dietary restrictions
  • Arrival and departure details
  • A signed Release of Liability and Assumption of Risk Agreement

2. How We Use Your Information

For travelers who book with us, your information is shared with trusted service providers so they can deliver the services required during your trip. For website users, collected information is used to enhance your website experience, pre-fill certain forms, and save items to your wish list.

We never sell or trade your personal information to third parties.

We use Google Analytics to analyze user behavior in aggregate and improve website features. This anonymous data may include your IP address, the source of your visit, timestamps, visited pages, and referring websites.

We work with reputable service providers such as mailing services, email distribution platforms, airlines, and payment processors. These companies receive only the information necessary to perform their tasks and are prohibited from using it for their own purposes—except airlines, which require personal information to issue tickets.

We are not responsible for information you voluntarily submit to public areas of the website, such as blog comments or social media interactions.

On rare occasions, we may share limited mailing information with trusted non-profit organizations for causes we believe align with your interests.

We may disclose information to authorities if required by law or to protect the safety of the company, employees, users, or website integrity.

3. Safeguarding Your Information

We are committed to protecting your personal information through reasonable physical, electronic, and administrative safeguards. However, the internet is never 100% secure, and we cannot guarantee absolute protection. You are responsible for maintaining the confidentiality of your login credentials.

4. E-Newsletter

If you choose to subscribe to our eNewsletter, we will periodically send announcements about new trips, special promotions, and travel-related updates.

You may unsubscribe at any time by clicking the link in the email or by contacting us directly. You may also adjust your email preferences to limit the number of marketing messages you receive.

5. Print Mailings

We send printed materials only when we think they may be of interest to you. You may opt out entirely or choose to receive only annual catalogs by contacting us.

6. Cookies

Our website uses a minimal number of cookies to collect information about your visit. These cookies are not linked to any personally identifiable information.

Once registered, cookies allow your computer to be remembered so that you can download itineraries or request information without re-entering your login details. If cookies are disabled or you use a different device, you will be prompted to log in again.

Most browsers allow you to block or manage cookies. However, disabling cookies may limit website functionality.

7. Reviewing & Updating Your Personal Information

You may request access to, correction of, or deletion of your personal information, unless it must be retained for legal or legitimate business purposes. We may require certain information to verify your identity.

Requests can be submitted to: [your company email]

8. California Privacy Rights

Under the CCPA, California residents have the right to:

  • Know what categories of personal information we have collected, the sources, the purposes, and the third parties it was shared with
  • Request deletion of certain personal information
  • Request information disclosed for direct marketing purposes (we do not sell personal data)
  • Opt out of the sale of personal information
  • Not be discriminated against for exercising privacy rights

9. European Privacy Rights (GDPR)

Residents of the EEA have the following rights:

  • Right to opt out of direct marketing
  • Right to access personal information
  • Right to correct inaccuracies
  • Right to delete personal information
  • Right to transfer data
  • Right to restrict processing
  • Right to object to processing based on legitimate interest

By using our website, you consent to the transfer and storage of your personal information on servers located outside the EEA.

10. Children’s Privacy

This website is not directed toward children under 16. We do not knowingly collect personal information from children under this age. If such information is discovered, we will promptly delete it.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will always be posted on our website. Please review this page periodically for the most current information.

If you have any questions about this Privacy Policy, please contact us at: info@vietnamstridetravel.com